terms of use

TERMS OF USE

By using our site, you agree to the terms of use and agree to follow and be bound by these terms. We do not warrant that the information on our website is accurate, complete or current. This includes pricing and availability information.

Please allow 3 business days for order processing and payment verification.

Copyrights & trademarks

Materials, images, illustrations, designs, icons, etc. are all copy written and trademarked under legal authority of “9Supply INC”

CORRECTION OF ERRORS &INACCURACIES

Information on this site may contain typographical errors or inaccuracies, some information may not be complete or current. 9SUPPLY INC reserves the right to correct errors, inaccuracies, and to change or update information any time with out notice (Including after you’ve submitted your order.)

COLORS

9supply inc puts forth efforts to accurately display the colors on it’s products. 9supply does not guarantee that your monitors display of any colors will be accurate.

RETURN &EXCHANGE Policy

Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund.

  • Exchanges are accepted within 60 days of order arrival to customer.

  • Clothing that has been washed or worn cannot be accepted for exchange.

  • Music, media and accessories must be unopened, unused, and in condition as received.

If you wish to exchange your item(s), please complete the following steps:

Step 1
Use original packaging (if possible) to return your item(s) to the following address including the note referenced in step one:

9Supply Returns Department
762 Riverside
New York, n y 10031

How long will it take for my Return/Exchange to be processed?
please allow up to 30 business days for your order to be processed through our exchange department. A representative will be in contact with you (via the email address used to place your order) to provide further details and updates.

return & tracking

Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.

WHAT IF THE EXCHANGE ITEM I WANT IS OUT OF STOCK

What if the exchange item I want is out of stock?
Due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to offer exchanges because a specific style or size has sold out, we will contact you for alternative options. 

SHIPPING AND DELIVERY

All orders are shipped USPS flat rate by size.

Small flat rate envelope

Medium flat rate box

Large flat rate box

New York residents incur sales tax provided New York state law. International customers are responsible for all fees and shipping cost provided during check out.

Any other questions please refer all questions to 9supply@shop9supply.com

PRODUCT AVAILABILITY

Although merchandise may be indicated on site, we can not guarantee product availability or immediate delivery. 9Supply reserves the right without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

CUSTOMER PRIVACY

9supply respects our customers account information as private and confidential information and will never share with any third parties or individuals.

CONTACT INFORMATION

For all inquiries regarding information about 9supply please contact: 

Email: 9supply@shop9supply.com

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