Refund policy
9 Supply - Refund and Return Policy
Effective Date: October 27, 2024
At 9 Supply, we want you to be satisfied with your purchase. If you are not completely happy, we offer returns and refunds under the conditions outlined below. Please read through the policy carefully before making a return.
1. Return Window
- You have 7 days from the date you receive your order to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
The following items are non-returnable:
- Sale or clearance items
- Gift cards
- Intimate or personal care items (e.g., undergarments, swimsuits)
3. How to Initiate a Return
To start a return, please contact us at [Insert Email Address] within the 7-day window with the following details:
- Your order number
- The item(s) you wish to return
- Reason for the return
Once your return request is approved, we will provide instructions for shipping the item back to us.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
5. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 5-7 business days.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product, and we will provide instructions for a return or replacement at no additional cost.
8. Late or Missing Refunds
If you havenāt received a refund within 7 business days of approval, please check with your bank or payment provider, as processing times may vary. If you still have not received your refund, contact us at 9Supply@Shop9Supply.comĀ for further assistance.
9. Questions?
If you have any questions about our refund and return policy, please reach out to us:
Email: 9Supply@Shop9Supply.com
We appreciate your business and are committed to ensuring your shopping experience with 9 Supply is exceptional. Thank you for choosing us!